Our Commitment
We know how serious a loss to your home can be for you and your family. That's why we have a comprehensive network of adjusters located throughout the state of Florida that are ready to assist you. Our claims staff has over 30 years experience in claims handling and service. Our goal is to get your life back to normal as quickly as possible with the least amount of disruption possible.
Having a Claims Department at Security First Insurance means a whole lot more to us than just processing paperwork. It's having the financial stability to pay claims, responding as quickly as possible, and providing superior, professional service to every single customer. Below is information that explains just how we do this.
Having the Financial Stability to Pay Claims
Security First has one of the strongest reinsurance programs in the state. Every single reinsurer has a rating of no less than A- from A.M Best rating service. Also, we purchase more reinsurance than what is required by Florida regulators. Learn more...
Responding Quickly to Help You Breathe Easy
Our Claims Department has a toll free number you can call 24 hours a day, 365 days a year. We also provide you with an online form to report your claim electronically. Click here to report your claim online.
Do you have an iPhone? Security First has a FREE, first-of-its-kind app, Security First Mobile, that will enable you to report your claim and submit photos of the damage. To learn more, click here.
A large percentage of claims result from the accidental and sudden discharge of water. The source of the water may be from broken pipes or such things as overflowing dishwashers, refrigerators, and washing machines.
As a service to you, Security First has identified companies in most areas of Florida that will remove the water and dry-out your home. These companies have agreed to respond to your needs within two hours of being notified. These services are available 24-hours-a-day, 7-days-a-week, including holidays. When you report your claim to our claim center, our customer service representative will provide you with the name and telephone number of one of these water extraction companies.
If you wish to contact one of these companies directly, please see their contact information below:
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(866) 935-6639 |
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(888) 680-1965 |
Superior and Professional Claim Service
Your satisfaction is very important to us. We survey every single customer that reports a claim. We want to make sure that the service we provide is beyond exceptional and that you feel confident in having your homeowners insurance policy with Security First Insurance Company.
Having the financial stability to pay claims is only part of our entire Claims Service Program. We'll continue to agressively analyze the services we provide to ensure that our service continues to exceed our customers expectations.
